Terms & cancellation policy

Cancellation

In the event of no-show, premature termination or late arrival of the customer, for whatever reason, 100% of the booked activity price will be charged as compensation for the preparations, expenses, staff costs and reservations made.

In case of timely cancellation – until 2 weeks before arrival – we only charge a processing fee​ of € 25, – . If canceled up to 3 days before arrival, a cancellation fees of 50% of the total amount will be charged. If canceled up to 1 day (24 hours) before arrival, a cancellation fee of 80% of the total amount will be charged.

Weather

Our activities take place in all weather conditions, except during thunderstorms or heavy rain. We have the right to cancel or postpone the activity due to weather conditions or safety reasons. In such case, the participant may choose between a replacement date or a free cancellation.

Short-term cancellation due to illness or accident, prior to arrival

If a participant needs tio cancel due to illness or accident, the participant receives a voucher for the selected activity, which covers the payment already made and is valid 365 days from the date of issue.

Alcohol

For safety reasons,​ the participation of guests that have consumed alcohol, is not allowed. For participants who have to be excluded from the event due to alcohol consumption, a 100% cancellation will be charged.

Group size

If the number of participants is reduced below the „minimum number of participants“, we reserve the right to either charge the guest an extra charge if the guest still wants to participate the activity on the originally planned date, or to make another appointment, or to cancel the activity and refund already made payments. The „minimum number of participants is as follows“: 8 participants for river tubing, 4 for mountain cart / rock climbing basics / MTB Basics, 3 for segway tours / via ferrata Däumling  / Singletrail Beginner Kids / Singletrail Familien Kurs / 3-Almen Tour, 2 for single trail basics course / flow trail beginners course.

Terms of payment

Unless otherwise agreed, the booked activity must be paid in advance online or by bank transfer.

Liability

Participation in the activities is at your own risk. The organizer is not assuming any liability! It is the responsibility of the participant or guardian / caregiver to check the health status of the participant in advance. For some activities, an „terms of aprticipation“ document and/or liability waiver must be signed before the activity begins.

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